Delivery

It is your responsibility to inform us at the time of placing your order of any potential challenges that may affect the successful delivery of your furniture. This includes, but is not limited to, narrow doorways, staircases, restricted access roads, or other physical limitations. Please provide this information during the online checkout process or in writing to banbridge@suiteabodeliving.com, quoting your order number and billing address.

You must ensure that there is safe and unobstructed access to your desired room of delivery. This includes clearing any obstacles along the delivery route. Any additional costs incurred in order to complete delivery—such as the removal of doors, windows, or other structural alterations—will be the sole responsibility of the customer.

Suite Abode Living is responsible for delivery to your front door only unless otherwise agreed. If you request delivery to a specific room, our team will assist where possible, but we cannot accept liability for any damage to property during this process.

Missed or Failed Deliveries

If a delivery cannot be completed due to access issues or if a delivery appointment is missed, the goods will remain the property of the customer. Any subsequent delivery attempts will incur an additional delivery charge.

If you need to change the delivery address or cancel a scheduled delivery, please contact us at least 48 hours in advance. Deliveries cannot be cancelled on the day of dispatch, as goods are prepared and loaded the day before.

Delivery Times

Suite Abode Living operates an "all-day" delivery window. If you require an estimated time of arrival, you may contact us after 10:00 AM on the day of delivery. We will provide the delivery driver’s contact number where possible, and the driver can give an approximate time based on their route.

Please note that delivery times are provided in good faith but are subject to delays due to circumstances beyond our control, such as traffic, vehicle breakdowns, or adverse weather conditions. We are not liable for any direct or indirect loss caused by these delays.

How to Return a Product After Delivery

At Suite Abode Living, we’re committed to providing high-quality furniture and home accessories at great value. While we hope you’ll love everything you order, we understand that there may be occasions when you need to return or exchange a product.