Returns

How to Return a Product After Delivery

At Suite Abode Living, we’re committed to providing high-quality furniture and home accessories at great value. While we hope you’ll love everything you order, we understand that there may be occasions when you need to return or exchange a product.

Returns for Online and Telephone Orders

If you’ve placed your order online or over the phone and decide the item is unsuitable, you may return it within 14 days of receipt, provided it meets the conditions outlined below:

  1. Visit the Returns section of our website and click the “Return” button to submit your request, or click here to access the form directly.
  2. Once your return is approved by our Customer Care team:
    • Smaller items can be returned to one of our designated collection points.
    • Items must be returned in their original condition, unused, and with all original packaging intact.

A full refund will be issued to your original payment method, including any standard delivery charges originally paid. Refunds can take up to 7 working days to appear in your account, depending on your payment provider.

Important: Mattresses that have been unsealed or used cannot be returned for hygiene reasons.

Return Collection Service

Prefer us to collect the item? We’re happy to help.

  • We can arrange a collection from your address for a £40 collection fee.
  • This fee will be deducted from your refund unless the return is due to a fault or error on our part.

In-Store Purchases

Returns and cancellations for in-store purchases are subject to a different policy. Please contact your local store directly for assistance and details.

Need Help?

If you have any questions or need assistance with a return, please contact our Customer Care team:

Phone: 028 4065 8974
Email: banbridge@suiteabodeliving.com

What If My Item Is Damaged or Faulty?

At Suite Abode Living, our experienced Delivery Team takes great care to ensure your furniture arrives in perfect condition. However, in the rare event that your item arrives damaged or faulty, we are committed to resolving the issue quickly and smoothly.

Please report any damage or faults:

  • Immediately to the delivery driver at the time of delivery, or
  • As soon as possible by emailing banbridge@suiteabodeliving.com

Once we receive your report, a member of our Customer Care team will contact you within 48 hours to arrange a suitable resolution, which may include a repair, replacement, or refund.

Guarantee

All products purchased from Suite Abode Living are guaranteed to be free from defects in materials and workmanship under normal use for a period of one year from the date of receipt.

If you believe there is an issue with your product during this period, please contact our Customer Service team promptly. We are committed to resolving any problems quickly and effectively to ensure your satisfaction.